Support

Customer Support

Technical support service works for the benefit of its clients by enabling them to protect their investment in equipment which was delivered and assembled by TeleGroup Company. The Support is at the client’s disposal 24 hours per day, 7 days a week, 365 days a year, and covers maintenance of the equipment and applications from the entire company portfolio.

The cooperation between the TeleGroup Technical Support Service and the equipment vendors has been defined in advance, which guarantees efficacy and a high quality of the service.

The range of services:

• Installation and commissioning
• Maintenance within the warranty and post–warranty period
• Testing and analysis of work of the existing installed systems
• Diagnosing malfunctioning in the work of equipment
• Laboratory testing
• Equipment repairment

The expert team of the technical support service organizes various types of courses in our training centre for its users and partners:

• For end users we provide training for use and maintenance of different systems
• For partners we provide training for installation and maintenance of different systems